This week’s episode of Analytics Neat delves into the world of Live Chat and how you can make it work smarter for your business to generate a more positive customer experience.  Where should you use it?  How can it help customers get from point A to point B?  What are the technical components that would enable you to do this in the most effective way?  We cover all of this and more in this week’s episode.

Here’s a link to the documentation I referenced in Episode 3: Stratigent – Google/Salesforce Integration.

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