Customer Experience

Google Again, Meta, Consumer Trust

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In this week’s episode of Analytics Neat we discuss Google lawsuits, GA4, and Meta settlements on the Undercard. For the Main Event, we review a study from Acquia on Customer Experience. All this and more in this week’s episode of Analytics Neat. Thanks for listening this week!

Please rate, review and subscribe on iTunes, Spotify,  Amazon, Google Play, or any of your preferred platforms.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno or @AnalyticsNeat) using  #AnalyticsNeat, or leave a comment right here on the post.

Biometrics, Google, CX Challenges

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In this week’s episode of Analytics Neat we discuss some developments in the Biometrics industry and Google’s updated stance on third party cookies on the Undercard. For the Main Event, we review a CX challenges study from Forrester Consulting. All this and more in this week’s episode of Analytics Neat. Thanks for listening this week!

Please rate, review and subscribe on iTunes, Spotify,  Amazon, Google Play, or any of your preferred platforms.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno or @AnalyticsNeat) using  #AnalyticsNeat, or leave a comment right here on the post.

SMS, Anticipate Customers, Page Ranking

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In this week’s episode of Analytics Neat we discuss the role of SMS messaging and a Forrester report about customer needs on the Undercard. For the Main Event, we follow up on the Google Page Experience ranking that goes live in May. All this and more in this week’s episode of Analytics Neat. Thanks for listening this week!

Please rate, review and subscribe on iTunes, Spotify, and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno or @AnalyticsNeat) using  #AnalyticsNeat, or leave a comment right here on the post.

Hulu, IHG Mobile App, AWS Cloud, CVS Digital

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In this week’s episode of Analytics Neat we cover our holiday schedule, Hulu’s new ad format, and the IHG mobile app on the Undercard.  For the Main Event, we take a look at two articles in the past week regarding AWS and CVS respectively.  All this and more in this week’s episode of Analytics Neat.  Thanks for listening this week!

Please rate, review and subscribe on iTunes, Spotify, and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno or @AnalyticsNeat) using  #AnalyticsNeat, or leave a comment right here on the post.

 

Episode 61: Smile! You’re on Camera

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In this week’s episode of Analytics Neat we discuss new technology making its way to brick and mortar stores that is designed to help them compete with online giants like Amazon.  What do the cameras do?  Why is it a privacy concern?  Where will this go next? All of this and more in this week’s episode of Analytics Neat.  Thanks for listening!

Please rate, review and subscribe on iTunes, Spotify, and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno or @AnalyticsNeat) using  #AnalyticsNeat, or leave a comment right here on the post.

 

Episode 60: Do Your Consumers Love You? Yes No Maybe

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In this week’s episode of Analytics Neat we discuss the gap in perception between brand marketers and their consumers when it comes to personalized experiences.  Which country has the biggest gap in perception?  What are the main issues causing this gap? We also have another racist robot to discuss.  All of this and more in this week’s episode of Analytics Neat.  Thanks for listening!

Please rate, review and subscribe on iTunes, Spotify, and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno or @AnalyticsNeat) using  #AnalyticsNeat, or leave a comment right here on the post.

 

Episode 51: Gartner Magic Quadrant for Analytics & BI Platforms

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In this week’s episode of Analytics Neat we have some follow-up from last week’s conversation about session replay solutions like Glassbox.  We also review the latest Gartner Magic Quadrant report for Analytics and BI platforms.  Which platform is leading the pack according to Gartner?  Which solutions are on the verge of changing the landscape?  What are my predictions for some of the technology in the next year? All of this and more in this week’s episode of Analytics Neat.  Thanks for listening!

Gartner Magic Quadrant Study

Please rate, review and subscribe on iTunes, Spotify, and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno or @AnalyticsNeat) using  #AnalyticsNeat, or leave a comment right here on the post.

 

Episode 50: Domino’s Data, Apple Shuts Down Session Replay

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In this week’s episode of Analytics Neat we take a look at some innovation coming from Domino’s as well as Apple’s stance against recording user sessions with session replay solutions like Glassbox.  Why is every interaction between a consumer and a brand a transaction? What are my opinions on Customer Experience tools like Glassbox? Should organizations ban the usage of session replay tools? All of this and more in this week’s episode of Analytics Neat.  Thanks for listening!

Please rate, review and subscribe on iTunes, Spotify, and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno or @AnalyticsNeat) using  #AnalyticsNeat, or leave a comment right here on the post.

 

Episode 28: Forrester’s Study on Digital Transformation

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In this week’s episode of Analytics Neat we review a recent study from Forrester entitled “The Sorry State of Digital Transformation in 2018.”  What is digital transformation?  What are the current challenges people are facing?  What skills are needed?  Is it really all gloom and doom like the title implies?  All of this and more in this week’s episode of Analytics Neat.  Thanks for listening!

Please rate, review and subscribe on iTunes and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno) using  #AnalyticsNeat, or leave a comment right here on the post.

 

Episode 4: Your Customer Experience Is Costing You

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The amount of patience consumers have for a bad customer experience is dwindling.  Not only are consumers feeling less inclined to pick up a phone and call customer service, but they are also expecting resolution in real-time.  It’s a confounding challenge for marketers to solve for and ultimately further enforces that you only have one chance to make a first impression.   Learn about this and what you can do about it in this week’s episode of Analytics Neat.

Please rate, review and subscribe on iTunes and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno) using  #AnalyticsNeat, or leave a comment right here on the post.