Episode 28: Forrester’s Study on Digital Transformation

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In this week’s episode of Analytics Neat we review a recent study from Forrester entitled “The Sorry State of Digital Transformation in 2018.”  What is digital transformation?  What are the current challenges people are facing?  What skills are needed?  Is it really all gloom and doom like the title implies?  All of this and more in this week’s episode of Analytics Neat.  Thanks for listening!

Please rate, review and subscribe on iTunes and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno) using  #AnalyticsNeat, or leave a comment right here on the post.

 

Episode 4: Your Customer Experience Is Costing You

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The amount of patience consumers have for a bad customer experience is dwindling.  Not only are consumers feeling less inclined to pick up a phone and call customer service, but they are also expecting resolution in real-time.  It’s a confounding challenge for marketers to solve for and ultimately further enforces that you only have one chance to make a first impression.   Learn about this and what you can do about it in this week’s episode of Analytics Neat.

Please rate, review and subscribe on iTunes and Google Play.  You can continue the conversation with me directly via the Contact Form , Twitter (@billbruno) using  #AnalyticsNeat, or leave a comment right here on the post.